What’s a Public Adjuster
Most people assume the insurance adjuster showing up after a claim is on their side. That’s not always true.
There are three types of adjusters: staff adjusters (who work directly for insurance companies), independent adjusters (who also work for insurance companies), and public adjusters (who work only for you). According to the true adjuster definition, a public claims adjuster is the only one with your best interest in mind.
So if you're searching for a public adjuster near me, know this — we don’t answer to insurance companies. We answer to you.
What Does a Public Adjuster Do?
So, what does a public adjuster do? A public adjuster handles your claim from start to finish, handling the heavy lifting and protecting your claim. We work with you while we inspect the damage, collect documentation and comply with your duties after loss. We also estimate the repair cost, and, with your input and approval, negotiate the payout.
We're here to protect your claim, and we're proud of the trust you put in us. Whether you’re dealing with hurricane damage, fire loss or a roof leak, we’re the public adjuster experts that homeowners and business owners trust.
Many of our clients contact us as soon as the damage occurs — so we can ensure their claims are properly protected. We helped them get what they are really owed.
Public adjuster vs.
independent adjuster vs.
staff adjuster
There’s a big difference between a public adjuster vs independent adjuster vs. staff adjuster. A staff adjuster is paid by the insurance company. An independent adjuster (also called a third party adjuster, or 3rd party insurance adjuster) is also paid by the insurer but usually works for more than one insurance company.
Only a public insurance adjuster (also called a private adjuster) works for you and only you. A public claims adjuster like us fights for the policyholder — not the bottom line of an insurance company.
So if you’re searching for a public insurance adjuster near me who’s actually on your side, you’re in the right place.
Property Insurance Claims Adjusting
What makes our claims adjusting team different
We’re a real team with real experience. Our claims adjusting firm works on everything from house fires and hurricanes to pipe breaks and roof damage. We work directly with policyholders, business owners, HOAs and condo associations.
Most insurance adjuster firms treat your claim like a number. We treat it like a critical priority. We know how important your claim is to you and take the trust you place in us seriously. You can count on us to communicate every step of the way and to stick with your claim from beginning to end. That’s what sets our adjuster company apart from the rest.
How does insurance claims process work?
The process starts when damage happens. First, we recommend you contact us so we can help you take the actions required by your insurance company to protect your claim. Then, we do a full inspection, document everything, and write a full report with photos and estimates. This report is sent to the insurance company — and we don’t back down until the claim is paid. Many adjuster firms don’t offer this kind of full service. But we do. We stay with you through the whole process — even if it takes months and we push for what’s best for you.
We stay on the case until it’s resolved, constantly communicating and we've built our entire reputation on our integrity and professionalism. That’s why so many of our clients call us the top tier public adjusters in the business.
Mediation
Mediation can help resolve insurance disputes
Mediation is a meeting between you and the insurance company and a neutral third party. A neutral person helps you try to settle the claim. It’s a good option when things are stuck.
We prepare everything for mediation. That includes expert reports, cost breakdowns and clear damage summaries. We’ve had great success with mediation — with no upfront costs. This process is fast and low-risk, and it can help avoid court. Mediation is a smart way to resolve claim disputes without going to court. It’s a meeting between you and the insurer, led by a neutral party. Both sides explain their position. We present expert reports, damage assessments, and repair estimates. We’ve resolved hundreds of claims through mediation — often with no cost upfront for our clients. Unlike other public adjuster companies, we know how to prepare for mediation the right way. And we show up ready to win.
Litigation
Litigation support for property insurance disputes
Some claims need more than negotiation. They need lawyers and expert testimony. That’s where our litigation support comes in. Our team has experience preparing expert reports and giving courtroom testimony. That makes us more than just a public claims adjuster — we’re part of your legal team.
If your case goes to trial, we don’t disappear. We stay with you to the end.
Our founder, Joshua Connor, has over 20 years of experience and has been recognized as an expert witness in federal and state courts. We’re more than just adjusters — we’re your partners in ensuring your claim is paid fairly and appropriately.
